Returns & Exchanges

RETURNS

  1. Not feeling your purchase? No worries, you can return it within 14 days of receiving it, hassle-free.
  2. Sale items are final—no returns or exchanges on those, so be sure before you commit.
  3. Make sure the item is unused, in perfect condition, and still in its original packaging, with all tags still attached.
  4. Want to start a return? Just shoot us an email at support@waldencase.com with the reason for the return, and we’ll get back to you within 24-72 hours.
  5. Return shipping to our warehouse is on you, and we know that’s not ideal, but it helps us keep our products affordable.
  6. We’re not responsible for lost returns, so we recommend using a registered or trackable service.
  7. Returns are processed within 5-7 business days after we receive your item.
  8. You’ll get an email when we receive and process your return, letting you know what to do next.
  9. Refunds are issued via the same payment method you used to make the purchase.
  10. Shipping costs and taxes are non-refundable. 

        EXCHANGES

        1. Need a different color or style? No problem, you can exchange your item within 14 days of receiving it.
        2. Shipping costs for sending the item back and receiving the new one are the customer’s responsibility. We’ll send you a payment link to cover the shipping of your new product.
        3. Just like with returns, the item must be unused, in perfect condition, and in its original packaging, with all tags still attached.
        4. To start an exchange, drop us an email at support@waldencase.com with the details, and we’ll sort it out within 24-72 hours.
        5. Sale items can’t be exchanged, so double-check your order before purchasing.

              WARRANTY

              1. We’re committed to quality. That’s why your purchase comes with a full one-year warranty. Use it as intended, and if anything goes wrong, we’ve got you covered. More info here.
              2. The warranty covers manufacturing defects and any structural or functional issues.
              3. Shipping costs for warranty replacements are on you, but we’ll ensure the replacement meets your expectations.

                    We care that you fully enjoy your purchase from Walden. Any questions or concerns? We’re here to help; just reach out to us at support@waldencase.com, and we’ll take care of it.